Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.

Please be advised that the shipping cost for the return will not be covered by us. Upon approval of your return request, you will be responsible for arranging and covering the shipping expenses. We will provide you with instructions for sending the package back to us.

To start a return, please contact us at hello@boostap.co.

Refunds for subscription products:

You can cancel your membership at any time by logging into your account or sending e-mail to:  hello@boostap.co, and you will continue to have access to the service through the end of your billing period.  

Please note, to the extent permitted by applicable law, payments are non-refundable, and we do not provide refunds or credits for any partial membership periods or unused content.

If Boostap detects misuse or abuse of the cancellation or refund process, we reserve the right to block access to and/or terminate the accounts of any user/customer at our sole discretion.

Refunds for payments made in advance will only be issued in accordance with the following formula when a refund is requested:

Daily plans: If the cancellation occurs within 5 days of purchase, a full refund will be issued. After 6 days, the remaining balance will be calculated as follows: (total price paid) / (term purchased) * (remaining days of the plan).

Monthly plans: Refunds will be prorated as follows: (total price paid) / 30 * (remaining days of the plan).

Three-monthly plans: Refunds will be prorated as follows: (total price paid) / 90 * (remaining days of the plan).

Please note that no refunds will be issued for plans longer than three months, and customers or users have no right to request refunds beyond this period.

Boostap does not accept refund requests due to multiple subscriptions being registered by the customer or user’s own fault. Subscription purchases are non-refundable, hold no monetary value, and are a non-exclusive, revocable, non-assignable, and non-transferable right to use the subscription.

‍You may not transfer, sell, purchase, barter, or trade your subscription, and any attempt to do so will be considered null and void. Except as required by applicable law, Boostap is not responsible for refunds or credits related to any modified, suspended, or terminated subscriptions.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@boostap.co.

Instead of cash refunds, Boostap may offer coupons or store credits for returned items.

The value of the coupon or store credit will be equivalent to the purchase price of the returned item(s).

Coupon Issuance
Coupons or store credits will be issued upon successful processing of the return.
Customers will be notified of the coupon details via email.

Coupon Terms
Coupons may be used for future purchases on our website or partner's websites.
Expiration dates may apply to coupons.

Coupons are non-transferable and may not be redeemed for cash.