Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.

Please be advised that the shipping cost for the return will not be covered by us. Upon approval of your return request, you will be responsible for arranging and covering the shipping expenses. We will provide you with instructions for sending the package back to us.

To start a return, please contact us at hello@boostap.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@boostap.co.

Instead of cash refunds, Boostap may offer coupons or store credits for returned items.

The value of the coupon or store credit will be equivalent to the purchase price of the returned item(s).

Coupon Issuance
Coupons or store credits will be issued upon successful processing of the return.
Customers will be notified of the coupon details via email.

Coupon Terms
Coupons may be used for future purchases on our website or partner's websites.
Expiration dates may apply to coupons.

Coupons are non-transferable and may not be redeemed for cash.